Sports / Mobile
At 9ab999, we want you to know exactly what information we hold about your account, how we use it, and what choices you have. Access to our platform depends on your local law and eligible regions, and this policy sets out your rights within that framework.
When you open an account with 9ab999, we collect the details you provide during registration — your name, contact information, and the payment method you choose to use. Where your transactions run through Nagad, Rocket or Bank Transfer, we record those transaction references as part of your account activity log. We do not store full wallet credentials; we hold only the reference data needed to match a payment to your account. We use your information to operate your account, process transactions, respond to support requests, and meet any obligations that apply under the laws of the eligible regions where our platform is accessed. We do not sell your personal data to third parties for marketing purposes. We may share data with payment processors and identity verification services strictly to the extent needed to complete a transaction or fulfil a compliance requirement. Any third party we work with is required to handle your data only for the purpose we authorise. Your data is retained for as long as your account is active and for any period required under applicable law after closure. You may request a copy of the data we hold at any time through our published support route.
This policy covers your personal data as it relates to your 9ab999 account and your use of our platform in eligible regions. It does not extend to third-party websites that may be linked from our pages, and it does not override local law in any jurisdiction where access is restricted. Understanding the boundary of this policy helps you know which body to contact if your question falls outside our direct responsibility.
Your registration details, login activity and account settings are covered fully by this policy. Any data you submit when opening or updating your account falls within our direct responsibility and is subject to the rights described here.
Payment activity linked to your account — including Nagad, Rocket and Bank Transfer references — is covered by this policy. We hold transaction records to the extent required for account reconciliation and any applicable compliance period.
Browsing activity on our platform, including pages visited and features used, is collected through standard session data. This helps us maintain platform performance and is governed by the same retention and access rules as other account data.
Links to external sites, payment processors acting independently and identity verification providers operate under their own privacy terms. We are not responsible for how those parties handle your data once it leaves our direct systems.
You have several concrete actions available to you under this policy. First, you can request a summary of the personal data we hold on your account — send that request through our support channel and we will respond with the details on file. Second, if any of your information is incorrect, you can update standard fields directly in your account settings; for fields you cannot edit yourself, contact support with the correction you need and we will process it. Third, you can ask us to close your account and request deletion of your personal data where that is permitted under the law of the eligible region you access our platform from. We cannot always delete records that must be retained for legal or compliance reasons, and we will tell you clearly if that applies in your case. Finally, if you have a question about how we handle a specific piece of data — such as a Nagad or Rocket transaction record — you can raise it directly with our support team.
Send a data access request through our support route. We will compile the personal information linked to your account and share it with you in a readable format through the same contact channel you used to ask.
Open your account settings to update contact information and preferences you can edit directly. For any field locked to the platform, write to support with the specific correction and we will handle it from our end.
If you are unsure how a specific record — such as a Bank Transfer reference or a session log — is being used, contact us and we will explain the purpose and retention period that applies to that data type.
You may request closure and ask us to delete your personal data where local law and our retention obligations permit. We will confirm which records we are required to keep and for how long before completing the process.
If you have a question about this policy, want to exercise a data right or need to report a concern about how your information is being handled, our support team is the right place to start. Use the contact routes published on this site — we respond through the same channel you use to reach us, so keep the conversation in one place for clarity.
Open the live chat window from any page on the site to reach our support team directly. This is the fastest route for account-level queries, including questions about your data or a specific transaction record.
Send a written data request or policy question to our support email address, published in the contact section of this site. Email is the recommended route for formal requests such as data access, correction or deletion.
The help section of your account area contains published answers to common policy questions. Check there first for information about how transaction records, session data and account details are stored and managed.
We apply security measures to protect your account data from unauthorised access. Your session is protected by standard encryption in transit, and access to account records is restricted to the processes needed to run your account and respond to your requests. We do not use your data for purposes outside the ones named in this policy.
We use cookies to keep your session active across pages and to remember your account preferences. You can manage cookie settings through your browser; disabling certain cookies may affect how parts of the platform function on your device.
Your account is protected by login credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the concern so we can review your activity log.
We keep your data for as long as your account remains active. After closure, certain records — including payment references for Nagad, Rocket and Bank Transfer transactions — may be held for the period required under applicable law before being deleted.
When we update this policy, the revised version is published here with the effective date noted at the top of the page. Continuing to use your account after a published update means you have had the opportunity to review the changes.
Here are the questions we hear most often about how 9ab999 handles personal data. If your question is not answered here, contact support through the published routes on this page.
We collect the details you submit at registration — name, contact information and the payment method you link to your account. If you use Nagad, Rocket or Bank Transfer, we record the transaction reference against your account ID, not your full wallet credentials.
We share data only with the payment processors and verification services needed to complete a transaction or meet a compliance requirement. Those parties are authorised to use your data only for that specific purpose. We do not sell personal data for marketing.
Send a data access request to our support team through the live chat or email route published on this site. We will compile the information linked to your account and return it through the same channel, so keep the conversation thread open for your reply.
You can request account closure and deletion of your personal data. We will process the request where local law and our retention obligations permit. Some records — such as payment transaction references — may need to be retained for a defined compliance period before deletion.
After closure, we retain records only for the period required under the laws applicable to the eligible region you accessed our platform from. Once that period ends, data is deleted or anonymised. You can ask support for the specific retention period that applies to your account.
Our policy covers how we hold and use the transaction references those processors send us. The processors themselves — Nagad, Rocket, Bank Transfer services — operate under their own privacy terms. We recommend reviewing those terms directly on their respective platforms.